For Students/Staff

What do I do if I forget my password?

  • Please contact the ICT Helpdesk to reset your password.

How do I change my password?

  • You are not allowed to change your password in the Portal. You can change the password by using any PC in the Student Centre, The Web, Computer Labs or Library. These steps are as follows:
      1) Login using your User ID and Password.
      2) Once you have successfully logged in, press Ctrl-Alt-Del keys simultaneously.
      3) A pop-up screen will appear. Choose ‘Change Password’ button.

For Parents

What do I do if I forget my password?

  • Please click here and follow the instructions on the screen to reset your password.
What do I do if I forget my Sign-In ID ?
  • Please send an email to with the following details for verification. The Sign-in ID will be emailed to you.

    • Name
    • NRIC/Passport Number
    • Email Address
    • Contact Number
    • Your child's Name
    • Your child's Student ID
    • Relationship with the student